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Vin Crosbie Vin Crosbie
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Dorian Benkoil Dorian Benkoil
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Bob Cauthorn Bob Cauthorn
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Ben Compaine Ben Compaine
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Dorian Benkoil senior consultant at Teeming Media. An award-winning journalist and editor, he was a foreign correspondent for AP and Newsweek, and international and managing editor for ABCNews.com. At ABC News he moved to the business side, handling sales integration and business development, before joining Fairchild Publications as General Manager for their Internet division, becoming editorial director for mediabistro.com, then a consultant for Teeming Media in New York. He graduates this year with an MBA from Baruch's Zicklin school of business. Learn more about him at Benkoil.com or his blog - MediaFlect.com.

Robert Cauthorn is a journalist, former vice president of digital media at the San Francisco Chronicle, and was the third recipient of the Newspaper Association of America's prestigious Digital Pioneer Award. He launched one of the first five newspapers web sites in the world and is generally considered to have delivered the first profitable newspaper web site in 1995. Cauthorn has been in the middle of the transition from old media to new and is recognized as frank-talking critic when he believes newspapers stray for their mission. In mid-2004 he became the president of CityTools, LLC a new media startup based in San Francisco.

Ben Compaine has divided his career between the academic world and private business. He was a journalist when manual typewriters were considered state of the art, but also led the conversion of his college newspaper to cold type. He has started and managed weekly newspapers. His dissertation at Temple University in 1977 was about the changing technologies that were going to unsettle the landscape of the staid and low profit newspaper industry. Since then he has focused his research and consulting on examining the forces and trends at work in the information industries. Among his most well-known works (and the name of his blog) is "Who Owns the Media?".

Vin Crosbie has been called "the Practical Futurist" by Folio, the trade journal of the American magazine industry. Editor & Publisher magazine, the trade journal of the American newspaper industry, devoted the Overview chapter of executive research report Digital Delivery of News: A How-to Guide for Publishers to his work. His speech to the National Association of Broadcasters annual conference was one of 24 orations selected by a team of speech professors for publication in the reference book Representative American Speeches 2004-2005. He has keynoted the Seybold Publishing Strategies conference in 2000; co-chaired and co-moderated last year's annual Beyond the Printed Word the digital publishing conference in Vienna; and regularly speaks at most major online news media conferences. He is currently in residence as adjunct professor of visual and interactive communications and senior consultant on executive education in new media at Syracuse University's S.I. Newhouse School of Public Communications, and meanwhile is managing partner of the media consulting firm of Digital Deliverance LLC in Greenwich, Connecticut.
About this blog
Two forces have shattered the news media. Technology is the first. Although media technology is undergoing its greatest change since the day in 1440 when Johannes Gutenberg first inked type, for more than ten years now the news industry has mistaken new technologies merely as electronic ways to distribute otherwise printed or analog products. Estrangement is the second. The news media has lost touch with people's needs and interests during the past 30 years, as demonstrated by rapidly declining readerships of newspapers and audiences of broadcast news. How we rebuild news media appropriate to the 21st Century from the growing rubble of this industry is the subject of this group weblog.
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August 29, 2008

On AP and Newspaper Cancellation

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Posted by Dorian Benkoil

Earlier, I saw the AP having trouble if a group of Ohio papers didn't use it. Now, Jay Rosen points us to to a Wired pickup that links to this story from the MinnPost about Minneapolis Star Tribune sending the AP the requisite two-year notice that it intends to cancel. This after five other papers did so. Now, this doesn't mean that the Strib will necessarily drop AP. Sending notice ahead of a deadline is a common tactic. In fact, some lawyers routinely send out cancellation notices as a matter of course, to they can cancel in the event they do actually wish to cancel. And, Rosen also notes, The Spokesman Review is challenging the two-year cancellation notice requirement.

Nevertheless, it has for decades been a "given" that a U.S. newspaper would take the AP as a core component or important supplement of its news coverage. The MinnPost writer, David Brauer, talks of the damage to the area's news gathering if the AP loses the Star Tribune's participation (and fees). But he also notes that papers could use that money to pay for more of their own reporting:

If AP gets less cash and copy from the Strib and cuts its local presence, Minnesota’s news ecosystem could take a big hit. The wire service’s copy fleshes out local papers big and small; a diminished AP weakens a key line of defense for cash-strapped newsrooms.

Then again, non-metro editors around the nation were among the first to give AP notice; most said they’d rather save the coin for their own staffers (even as their publishers were thinking cash flow)

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A Newsweek editor once quipped in an editorial meeting that "if we have two examples, it's a trend, three, a cover story." Well, now we have at least a half-dozen.

Comments (0) + TrackBacks (0) | Category: Newspapers

August 24, 2008

Transforming American Newspapers (Part 2)

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Posted by Vin Crosbie

(Continued from Part 1)

Violating the Principle of Supply & Demand

If the major reason for the American daily newspaper industry's demise were its stories contained too many dangling participles, then the industry could more easily comprehend its situation than instead hearing that the reason was it had violated the Principle of Supply & Demand.

The understanding of economics, particularly media economics, has never been its strong suit, except if the topic is how many tons of newsprint to buy, how many points a major stock market dropped, or how cut expenses to match revenues. Most newspaper publishers, editors, or journalists tends to equate economics as solely the science of government financial policy, household spending, Wall Street speculation, and petroleum pricing. They don't understand or have forgotten that a major branch of it is the behavioral science of Microeconomics - the study of how individuals make decisions to allocate their time and activities.

The main paradigm of microeconomics is known as rational choice theory or rational action theory, which states that individuals choose the best action according to their preferences and what constraints of supply, demand, time, and access face them. In it now lays the demise of American daily newspapers as we know them.

How did the American daily newspaper industry violate the Principle of Supply & Demand by failing to adapt the industry's core product to a radical change in consumers' supply of news and information during the past 35 years? To understand how, both start and end at the roots of the newspaper industry.

Start in the European city of Strasbourg during 1605 when the world's first newspaper began publication. It used a technology developed there 164 years earlier by the metalworker Johannes Gutenberg, who had invented a device for producing innumerable copies of the same text. (Please keep that concept in mind, because it's now moldering the newspaper industry). The Supply & Demand equation for accessing daily changing information was then quite the opposite it is today: Consumers had little or no supply of daily news until the daily newspaper. So to produce newspapers, this adaption of Gutenberg's book printing technology spread quickly worldwide.

Some modern critics of newspapers say the industry is leaden and 'doesn't think outside the box.' They probably don't realize the historical irony that underlay their criticisms. The core of Gutenberg's technology was a box containing lead type whose impressions could print innumerable copies of the same thing. In that core is the inherent limitation that it produces the same edition for everyone. Although in the 19th Century steam and later electrical power speeded Gutenberg's technology and the introduction of offset lithography during the middle of the 20th Century eliminated its use of lead, the analog technology used to produce today's daily newspapers is still Gutenberg's. Indeed, today's analog printing technology still has the same limitation that it had in Gutenberg's days - it produces the same edition for everyone.

That technological limitation delineated the newspaper industry's editorial and advertising practices during the past four centuries. Because each edition had a finite number of pages and was printed by analog technology had to produce the same for everyone at once, newspaper editors had to select stories according to two criteria:

...continue reading.

Comments (7) + TrackBacks (0) | Category: Convergence | Internet | Newspapers | Strategy | media industry

August 20, 2008

Transforming American Newspapers (Part 1)

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Posted by Vin Crosbie

Ignorance isn't bliss to the dying. Witness the pathos of American daily newspaper companies. Most have finally begun to realize that the deterioration of their businesses isn't cyclical but grave. Yet few, if any, understand why. Almost all grasp for the reasons.

Some attribute their grave condition to advertisers suddenly switching huge portions of spending from print to online - an excuse that ignores more than 30 years of declines in those newspapers' printed editions' circulations and readerships. Some others attribute their deterioration to not having transplanted their content into online quickly enough -an excuse that ignores not only the dozen years they've spent transplanting it but how their online editions are now read even less frequently and less thoroughly than their printed editions.

Most of the print newspaper experts who diagnose these companies' condition still prescribe stale nostrums such as more consumer focus groups, subscription price incentives, more stylish typography, or shorter stories. Meanwhile, most of the experts who diagnose these companies' Web sites prescribe balms and accessories such as giving blogs to reporters, adding video, or having the readers themselves report the stories. American daily newspaper companies have long been too financially impatient to submit themselves to anything but ostensibly quick cures and they've even longer been too conceptually myopic to perceive the real reasons for their declines.

I'll declare the real reasons. There are but two and neither has anything to do with multimedia, 'convergence', blogs, 'Web 2.0', 'citizen journalism,' or any ancillary topics you may have heard presented at New Media conferences this millennium.

Nor is either of the real reasons advertisers' abandonment of printed newspapers. Their abandonment is a symptom, not the reason for the decline. Contrary to myopia of many newspaper executives, advertisers aren't newspapers' primary customers. Although advertising revenues may be sunshine for newspaper executives, the roots of their business are readers. A newspaper with readers will attract advertisers but a newspaper without readers will not. Readers ultimately support and sustain the newspaper business.

To understand the real reasons why the American daily newspaper industry is dying, first understand why more and more Americans are no longer reading daily papers and how their abandonment of newspapers has been wrought by changes in their own media economics. Also comprehend why the epicenter of the newspaper industry's problems in post-Industrial countries is America and exactly how grave the situation is there.

...continue reading.

Comments (3) + TrackBacks (0) | Category: Convergence | Internet | Newspapers | Revenue models | Strategy

August 12, 2008

NYTimes.com: More Californians Visiting than NYers?

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Posted by Dorian Benkoil


... That's what Google Trends says. Like I've said, sometimes when you're poking around for other work, you find curious stats. Like, today, if you search "NYTimes.com" in Google Trends, it shows that more visits come from California than New York.

Comments (0) + TrackBacks (0) | Category: Newspapers

July 23, 2008

What to watch as The Sporting News launches free online formatted magazine.

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Posted by Ben Compaine

Today was the first public edition of “The Sporting News Today.” This is a free, online daily version of The Sporting News, the weekly magazine that got its start as a bible for baseball fans.

The Sporting News has a rich history, starting publication in 1886. I remember my father subscribing in the 1960s. It was thick with box scores and stats for every team and every major sport. In 1977, when the Times Mirror Co bought the publisher for all of $18 million it had a circulation of about 356,000. By the time it was sold to Vulcan Ventures in 2000 for $100 million it had a circulation of over 500,000, but it was being threatened by the successful launch of ESPN Magazine, which had 850,00 circulation within two years of its 1998 launch.

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The Sporting News was sold again in 2006, to American City Business Journals. Today the circulation is about 700,000, but at an annual price of only $14.97 for a new subscription—compared to about $61.00 in constant dollars in 1978.

Like many print publications, The Sporting News has been substantially affected by online content. Daily sports news has been particularly hard hit. The Internet is made for getting late night scores, accessing the scads of stats that even casual fans crave, following teams in far-off cities—and all for little or, most often, no consumer cost.

Like most other print publications, it has had an online presence. The Sporting News Today is something else though. It is a magazine formatted for the screen. But it is not like a Web site. It involves no scrolling. It is pdf-like, though it is not read with Adobe Reader. It is not the print edition read online, as with Zinio. To me each screen looked like a double page spread in a magazine—but with no need for a gutter. I sort of felt that I had spread opened the tabloid-sized magazine. You will note that each of the “double pages” has one page number.

By offering to send subscribers an email each day, readers so do not have to bookmark anything. Just click the link.

The content is vintage Sporting News: Right now heavy on baseball, but lots on football—professional and college. There is hockey, basketball, NASCAR, tennis. Even Little League World Series coverage is promised. And, with a nod to WEB 2.0, it will offer readers the opportunity to provide their own input: “You’ll get a byline, file to an editor.” (Actually, a clever spin on “Letters to the Editor.”)

No surprise, the business model for the Sporting News Today is, for the moment at least, advertising, though it was rather light for a first edition. The inaugural issue had a full page from SpeedTV.com, three half page house ads for Sporting News affiliates and a full page promotion for the revamped Sporting News magazine, which will become a bi-weekly. (Management expects to lose 100,000 circulation from current levels to the free online publication).

I’m not a design expert—I’ll leave that to my colleagues at Innovation Media Consulting Group. But the Sporting News Today will feel comfortable to readers who like the look of print and are put off by clicking here and there for do their online reading. The layout feels modern but grounded in print. How that plays may be generational—or not.

As a final note, it may be worth pointing out that while traditional print publications are downsizing, The Sporting News Today is hiring. Indeed, I got turned on to its impending launch by Charles Apple, it’s new art director, who was hired away from the Virginia Pilot newspaper. (Has anyone seen numbers on how many print journalists have been hired by online-only ventures other than self-funded blogs?)

There has been speculation in recent years on when we will get the first announcement that a daily newspaper will shut down its presses completely and switch to digital-only. There are still some big hurdles, like portability. But should services such as Amazon’s Kindle take off, allowing readers to take their digital publications on the go, then the Sporting News Today model may have legs and encourage a general interest newspaper to give it a whirl.

Comments (1) + TrackBacks (0) | Category: Magazines | Online | Revenue models | Strategy | media industry

July 21, 2008

July 15, 2008

ContentNext, mediabistro and Math

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Posted by Dorian Benkoil

Mediabistro blog FishbowlNY’s swipe at the valuation of Rafat Ali’s ContentNext, sold for a reported $30 million (including an earn-out over time based on performance) to the Guardian Media Group, smells at least a little bit of tit-for-tat over something Rafat wrote after mediabistro’s sale to Jupiter Media. Fishbowl says Content Next revenues in 2007 were $3 million, which it calls a “10+” valuation (I think they mean 10x), and ignores a few factors. Just as people during the mediabistro sale for $20 million plus a $3 million earn-out over two years quoted its revenues of a year earlier and ignored the 30-40 percent yearly growth as well as the inherent value of some of mediabistro’s assets (such as its list of more than 700,000 registered users, more than 10,000 of whom were paying members).

But even if CN’s valuation is lower than FishbowlNY is saying (they should, I think, subtract the earn-out to get a base value for the deal, which may be lower than $30 million) there are many reasons for it be high. One, as HighBeam and Newser.com CEO Patrick Spain noted to me on the phone yesterday, is the value of the core ContentNext audience -- media executives, decision makers with budgetary control. It also has a budding and growing group of conferences for which attendees pay hundreds of dollars admission to see even higher-profile execs speak (Murdoch, Cavuto...), a strong list of email recipients, high-profile business and financial advertisers it has cultivated and maintained for years, successful media properties in the U.S., U.K. and India (India!), a growing research component, and ContentNext Dex, a listing of media-tech stocks it has created and which serves as a technological bit of value. The participation of high-profile investor Alan Patricof, former WSJ.com GM Nathan Richardson as CEO, and, of course, editorial co-chief Staci Kramer, as well as a cadre of strong, international journalists who’ve stuck with the company for years, and a growing and successful sales team all adds up to value as well. The Guardian group, I’d say, bought the management as much as the company’s book assets, and I’d wager that the earn-out is larger than mb’s. Add, too, the U.K.-based Guardian group’s professed desire to go more international, the synergies with its other properties, the fact that it is a trust able to think and act more long-term than a typical public company, and there’s a lot of value to be wrung from its purchase of ContentNext beyond a typical times-revenue or even more cumbersome financial calculations, such as WACC. (I doubt there’s much if any debt on the CN’s books, and also doubt that capital structure played much of a role in the decision to buy it.)

I love mediabistro, where I’m proud to have serves as editorial director before the sale, and ContentNext, where I’ve helped in a couple different ways, and for the record my analysis here of both properties is from publicly available reports and discloses no private details. Mediabistro’s audience of media professionals is and was, like CN’s, worth a lot more than an average consumer audience. Rafat duly noted in his interview with Kara Swisher after his company’s sale that it does cost quite a penny to produce their brand of journalism: “We’re a news media business on the Internet, but we’re not a consumer Internet company. We will never be.”

While it’s impressive that he got $30 million for the company so soon after Patricof invested, and in the midst of looking for a second round of funding, one eyebrow raiser from the Swisher interview is the speed with which the deal took place: “It all came to be in three weeks,” Rafat says, something he repeats on ScribeMedia.org, which is, full disclosure, a partner in Naked Media.

Comments (0) + TrackBacks (0) | Category: media industry

July 14, 2008

Random News, No Preference

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Posted by Dorian Benkoil

For the upcoming episode of Naked Media, I’ll be speaking with Patrick Spain and Michael Wolff, co-founders of Newser.com. Preparing one of the “fun” segments of the show, we went out on the street this morning and asked about a dozen people of all ilks where they get their news. Once again (as with our segment on Twitter), I’m reminded that we in the biz need to remind ourselves that “normal” people don’t focus on a lot of the things that obsess us. A number of folks who looked to be in their twenties and thirties said they didn’t bother with the Internet, and instead go for free newspapers or TV. Or perhaps check NYTimes.com and nothing else. Most didn’t know, whether they were looking at the Web or TV, what “brand” of news they were consuming, though some did refer to a specific TV channel by number (‘I watch channel 5”) or just “my email” or “The Internet” or, perhaps, “AOL.” No one in our non-car culture here in New York mentioned radio.

No one talked about the “experience” and only one guy (a ringer from Scribe Media who was happening by) talked about RSS feeds or doing any personalized aggregation, or using any new technologies. None seemed terribly able to say why they watched one channel or Web site over another. It all seemed rather random and haphazard, that folks just happened upon a channel, whether TV or Web, and stuck with whatever they were fed. Few expressed a strong preference for any news or information brand.

You can write and shoot and brand and produce your heart out. But whether your stuff gets seen might all come down to whether your bizdev folk got the headline on the AOL or Yahoo homepages.

Comments (0) + TrackBacks (0) | Category: Internet

July 2, 2008

You Can't Have it Both Ways

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Posted by Dorian Benkoil

In spite of all the new ability to measure. digital media also present new challenges in figuring out what works. This thought gelled for me during a Naked Media discussion with Erin Byrne and Ben Ezrick, both leading digital strategists, he for Ogilvy, she for Burson-Marsteller. We watched the Bronze Lion-winning but fake JC Penney ad that has finally been removed from YouTube after getting hundreds of thousands of views. The commercial was since withdrawn from the awards, apparently.

The video shows two teenagers "Speed Dressing," timing themselves as they put on their clothes after undressing to "get away with it" in the girl's basement -- a message a Penney marketing manager has said the company would never condone. But the company has also gotten a lot of notice for the ad, which, as The Wall Street Journal points out , may curry favor with more urban teens, especially on the coasts. So, for a mass brand like Penney, they condemn the ad. But they, perhaps, reap the benefits of the branding in a measurable way -- hundreds of thousand saw the video before it was pulled, and it's now available on other sites. Ezrick, in the Naked Media segment, points out that neither Penney nor its ad agency, Saatchi and Saatchi, have yet completely explained how the ad got to be entered in the Cannes awards contest, nor exactly how people affiliated with them were involved in producing the video.

Both Ezrick and Byrne point out that Penney can't have it both ways: If they genuinely don't condone the video, they need to investigate and reveal how it came to be to the best of their knowledge. If they had something to do with it, they must say so, and, if need be, apologize honestly for any discomfort or harm they may have caused. But what they can't do is reap the benefits of the video going viral and also be upset while they gain brand awareness. You also can't, in a digital age, segment audiences as you could in a previous era, showing one ad to the coasts, say, and another to "Middle America." Perhaps digital media means everything is outed, eventually. And that means we have to be more honest, or at least more consistent.

Comments (0) + TrackBacks (0) | Category: Advertising

Hard data confirms changes in Wall Street Journal’s news choices under Murdoch

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Posted by Ben Compaine

I really, really promise that I will not be stuck forever on what might be seen as a crusade about the change in the editorial mix of The Wall Street Journal since Rupert Murdoch took control. I don’t want to become the Ben-one-note on this as Lou Dobbs has become for his anti-immigration tirades.

Still, there is some news on the subject. I have written several times now about how the Journal has been devoting its front page to hot-off-the-press headlines that are essentially the same as what every other daily publishes: “Obama wins primary,” “Cyclone levels Sri Lanka.” This is a form of run-of-the-mill reporting to which the Journal brings little value added and, with earlier deadlines than most local dailies, perhaps less value.

But now comes some hard data—that’s what I like more than impressions—that does indeed confirm a substantial shift in the Journal’s editorial coverage since the change in ownership. The Project for Excellence in Journalism undertook a content analysis of the front page stories in the Journal for the four months before the December 12, 2007 date that News Corp. acquired control of Dow Jones, the parent of the WSJ and the three months following. Its finding was unambiguous:

In the first three months of Murdoch’s stewardship, the Journal’s front page has clearly shifted focus, de-emphasizing business coverage that was the franchise, while placing much more emphasis on domestic politics and devoting more attention to international issues.
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The before and after change is most dramatic in several areas, as seen in PEJ’s chart I’ve cribbed here. Political news is up four fold, reflecting the intense coverage of the primaries that in the past election cycles would have received less space (if only because until recently the Journal rarely devoted more than a single front page column to any story). The full report at the Project’s Web site also compares the “new” Journal’s editorial mix with that of The New York Times, which Murdoch is keen compete with. There are still substantial differences, with the Journal devoting more of its front page to foreign topics, business and economics, less to politics.

Jack Shafer, writing at Slate’s Press Box last month, made note of the PEJ data, but chose to focus on his more generalized impression that the Journal may indeed be better under Murdoch because “it was swinging hard again in its traditional wheelhouse to produce great enterprise journalism.” He proceeds in identifying some examples, all, indeed quality reporting in which the Journal has long excelled.

This may be wishful thinking on Jack's part. I hope not. He has certainly identified some fine-- and traditional -- Journal pieces. But I'm speculating that perhaps they stand out because, as Jack notes, the primary season is over, and there had been no devastating earthquakes or cyclones for a few weeks, and the presidential campaign was in pre-convention simmer. Indeed, in the midst of these fine articles was the front page on June 4, as Obama wrapped up the Democrat's nomination. It struck me immediately as I picked up the Journal and The Boston Globe from the driveway that the Journal article was readily interchangeable with the Globe (and other dailies) articles. In my analysis, every day the Journal wastes newsprint with such headlines, photos and copy is a day lost to do the type of journalism Jack is rightly trumpeting.

I’ve mentioned before
that I have great respect for Murdoch as a savvy businessman and as a risk taker who has made real contributions to the competitive landscape of the media.. My current critique is that the hot news approach is not a strategic direction that plays on the Journal’s long time strengths. To the contrary, it takes the paper on a path that daily newspapers should be trying to leave behind.

Ok. ‘Nuff said. I’ll leave this behind. If only Lou would move on from his obsession.


Comments (2) + TrackBacks (0) | Category: Media Competition | Newspapers | Strategy | media industry

June 23, 2008

George Carlin, My Hero

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Posted by Dorian Benkoil

My colleagues will forgive me for going a little off-topic (unless one thinks in the larger sense):

George Carlin is one of my heroes. Not for the routine that made him most famous -- the seven (later 10) dirty words you can’t say on TV -- but for so much of his work that, while making us laugh, also made us look at ourselves and was really social criticism: his poem about his hair and its length (“wear it to there or to there or to there if you dare!”) and the goofy news guy (“In Baltimore it’s 6:43, now for the 11 o’clock report!) making fun of the supercilious seriousness with which so many newscasters intoned to us, decades before The Daily Show.

Comedy is one of the few ways (along with music) in the U.S. to do social criticism and gain mass appeal, fame and fortune, and sneak it under the radar. Early on, and a little bit still, I did comedy, and may do more of it. I can well appreciate the courage Carlin had, the the strength of will and energy. It's bad enough to be standing in front of a hostile audience that doesn't give a damn and is ignoring you through a drunken haze at 2 a.m., or working to fill the pockets of a sleazy club owner who pays you $15 and a drink, if that. But to stand up by yourself on stage in those conditions night after night for years, and build up an audience, and then continue to take risks, not play it safe, get arrested as Carlin was but be unrepentant. Carlin finally got the attention of the establishment, including Congress, for his list of dirty words. I have to think he knew what he was doing, that he knew he wouldn't be sneaking under the radar with those. I noticed in the NPR obit quoting Carlin today that when asked his regrets, he mentions his and his wife's drug use, not because of any edict or strictures, but because of how he felt it harmed his daughter.

My wife gave me a box set of Carlin CDs as a present a few years back, and while I seldom listen, I do cherish them. I'm not a big collector of DVDs or books or spoken CDs -- who has all that shelf space, and how many would you really want to read or watch or listen to more than once or twice? But Carlin's work is an oeuvre that to me goes far beyond comedic laughs. I saw Carlin live, once, at a circle theater in the New York area, and marveled at his mastery, his timing, physical prowess, voice control, microphone technique. A video of a 2003 HBO special under the writer credit says: George Carlin. Not only was he a master performer with impeccable skills, but he also wrote his own stuff. I don't know if others ever wrote for Carlin, but I do know that a great number of top comedians, especially later on in a career, will have others contribute a lot.

Words. Carlin believed in them, in their power, forever playing around with meaning and hidden meaning, while slipping in the social critique. (One of his chosen oxymorons: Military Intelligence.) Today, I admire Carlin's seven dirty words routine more than I did when it first gained fame. I see it for the boundary pushing bit it was, following in the footsteps of Lenny Bruce before him. And society in some ways has caught up to the man who was visionary in his own goofy ways: there are plenty of farts on TV now (watch the routine posted on Silicon Alley Insider, to see what I mean), and Jon Stewart says a barely bleeped "shit" on his show about every 5 minutes. (Granted, it's cable, but that means it's in, what, 85 percent of American homes?)

I was told today by a well-known comedian and satirist that Carlin last year at a show seemed old and tired, not on his game. I've seen a news report that he was performing to get out of tax debt. Both may be true. But neither can remove the wealth of humor and wisdom he left us.

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June 17, 2008

The Real Threat to AP

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Posted by Dorian Benkoil

There’s a lot of grumbling and retorting about the AP’s attempt to then sort-of retreat from making bloggers either paraphrase or take down their pickups of material from the venerated wire service. But there’s a more immediate problem that runs deeper than complaints from bloggers like Michael Arrington, Jeff Jarvis or Jeff Nolan.

A few weeks back the editor of the Cleveland Plain Dealer on "On the Media" talked about how newspapers in Ohio were reaping great benefits trading material, and linking and cross linking. More importantly, she said she was no longer reliant on The Associated Press for her stories from the region but instead was getting the original versions direct from the other sources around the state rather than paying “a big chunk” of her budget, about $1 million for rewritten AP stories. Picking up directly, on the Web, and putting other papers’ stories directly in the newspaper was also better quality, she said, and readers were noticing:

“I mean, we've always had access to news from all over the state. It was just, you know, it went through the AP mill. I frankly think we're getting better, more distinctively written stories because they're not going through the AP mill.”
If local papers skip the AP, that means the core constituency is in revolt. That will potentially be more corrosive than the fight with the blogosphere over fair use. "As long as there are are two papers to trade articles, the AP will exist," one rake at the wire service -- where I worked for seven years on the international desk and as a foreign correspondent -- quipped to me once. But what if the members form their own cooperatives and cut out the AP as middleman?

I’m not saying this will happen immediately. AP, whose core business is the not-for-profit cooperative dues of member newspapers, has offered to cut its rates starting next year. Newspapers, despite ad and circulation declines for decades, have been notoriously slow moving, and many will be reluctant to pick up content from papers they might think of as competitors; the AP has given them the cover they sought to do so less blatantly. But the economic pressures are only increasing as revenues and readership decline more precipitously, and any success in Ohio could be the thin edge of a wedge. “We've set up this little cooperative,” said the Plain Dealer editor, Susan Goldberg. “I don't know how it'll work in the future, but right now it's working really well.”

Add to that AP’s deal to have its direct results placed higher in Google than member papers, further pissing them off, and newspapers will look harder at the Ohio example. We're talking months or perhaps years, certainly not decades. The example could spread nationally or internationally.

CEO Tom Curley has been leading the AP into a future in which an increasing share of its revenues comes from sources other than member dues, such as direct photo revenues, Web content services and broadcast fees. But the transformation may not be fast enough. AP doesn't have the luxury of Bloomberg or Thomson Reuters in which news gathering can be supported by financial terminals that really bring in the bucks.

AP should own the Web. It has its roots in the trading and sharing of information. It gets a significant chunk of revenue from providing the backbone through which others pass content. It coded and tagged and parsed content with everything from category codes to prioritization markings, and ways to match text and photos decades before those practices became fashionable for everyone. But culture and old habits are very hard to change, and I fear for the company's viability hope it can work out a more creative win-win solution for all.

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June 10, 2008

The Coming Collision With Mobile Carriers

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Posted by Dorian Benkoil

UPDATE: A carrier exec gives a rebuttal.

= = = = =
Spend almost any time with people in the mobile (meaning mobile phone) content, advertising or applications industry, and you’ll surely hear something about how the cell phone carriers are making life more difficult for them. At the Mobile Marketing Forum in New York today:

Rene Rodriguez of World Wrestling Entertainment Inc.: “We still often don’t even know who our users are ... Targeting our users in arena, our fans, and I have no access to that information” because the carriers refuse to share it.

Gene Keenan, VP, Mobile Strategies, Isobar (ad agency holding company): “In some instances we can’t target as well on the mobile phone as online [because demographic information such as age] is held pretty closely” by the carriers. And, he says, he isn’t allowed to give content away, even though many brands want to, as part of a marketing or branding campaign.

Tom Daly, Group Manager, Strategy & Planning, Global Interactive Marketing, The Coca-Cola Company: Carriers are making it tough to bring content to consumers for free (because they see it as competition to premium content. “We created 20,000 songs, 15,000 artists in Europe ... We created a great platform for everybody ... You share it with us, we’ll share with the world. The artist wins, the consumer wins. We hope some of that love wears off on Coca Cola.” But it’s not easily done.

And on and on, like at a recent iBreakfast where Randy Haldeman of Apptera says that mobile so far is about 99% spam free, because the carriers block it, but they’re responsible for whatever spam there is.

The arguments I’ve heard in favor of the carriers are:

*They can’t just enable everything on their networks, make it an Internet-like free-for-all, because they need to protect the golden goose: voice communication. They can’t let a bazillion people sending rich ads and video and pictures clog or freeze the network and endanger their biggest most important task. They’ve invested a lot to build their networks, which are not government-initiated with multiple agnostic redundancies, as is/was the Internet, and also have to recoup that investment.
* When I said content creators are complaining about the amount carriers charge for their content, one carrier exec said to me that there is no real reason content makers should be able to charge for the same content multiple times on different platforms. Not sure I understand the argument, but it is what he said.

Regardless of the arguments, though, the tide is, I think, turning away from the restrictive nature of carriers, their locked phones and their plans. Not only is Google Android coming, which will create open standards for cellphones on new network bandwidth (if I understand correctly), but the Supreme Court has allowed a case to go through that will challenge restrictions on unlocking phones. Add all the voices of the Mobile Marketing Association and friends, and you’ve got quite a clamor for more openness and fewer restrictions. Government policy here in the U.S. allowed cellphone networks to develop as competitive fiefdoms, rather than a blanket network with a single standard, and we’re paying the price for that today, with all the restrictiveness, confusion (quick, tell me the rules of your mobile plan, in detail), plethora of mismatched services and devices, and the U.S. lag in many ways behind other countries.

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June 6, 2008

Taking Ballmer Too Literally

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Posted by Dorian Benkoil

There's a discussion on a listserv (remember those?) some of us here are on as well as some Internet discussion about Microsoft leader Steve Ballmer's remarks that paper media will go away in 10 years. Only he doesn't say that, exactly. He says it's immaterial whether it's 8 or 10 or 14 years. The exact timing isn't his point.

He also doesn't literally mean, I would guess, that all ink on paper production will cease in toto, full stop. Horse and buggy still exists, as do books made by hand, despite the invention of the press and moveable type. But his point in a larger strategic sense is, I think, well-founded. That the lion's share of media -- media that matters in a larger, societal and business sense -- will be delivered over an IP network, at least in the industrialized world. Who can refute that, honestly? Newsprint and fuel costs rise, we're choking on garbage and need to recycle, our forests are becoming denuded. Meanwhile, the technology of the next next next generation Kindle and Sony reader and iPhone and e-paper and tablet computer will all be better better better, and eventually get good enough that people will be comfortable opening their flexible, reaable (and listenable and watchable and networked) thin, bendable screen (or goggles or mini-projector or who-all knows what?) as they do a newspaper or book today.

People love books and magazines and newspapers not because they're ink on paper, but because they're right now the best technology around: quick, easy, never need rebooting, easy to fold, put in a bag, read in nearly all conditions, don't need power, etc, etc. If the IP device technology approaches those attributes, it will be immaterial on what surface people read, and the cost- and other pressures I mention above will move folks to digital (or IP, if you prefer).

Sure, some glossy magazines will still give a "luxury" experience that won't be well-approximated by the screens. And some may get news on paper -- those at the bottom rung who can't afford digital or at the very top who CAN afford good paper -- but the mass will probably be digital. So, yes you'd win the bet if you said there will be print around in 10 years. But if it's 14 or more, you might lose if you say it will have primacy above digital.

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June 4, 2008

Wall Street Journal contuinues its "me too" big story strategy

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Posted by Ben Compaine

The Wall Street Journal's editors again flub an opportunity to differentiate themselves from the fading pack of daily local newspapers. At least the Times used the slightly more accurate "Claims" rather than "Clinches" and uses a marginally less trite photo.The Journal used the same photo as chosen by the Philadelphia Inquirer editors.

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It will take the a few circulation reporting periods (March 31 and September 30) to get a feel for whether the Journal's new "look like a conventional daily" strategy is a positive or negative.

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May 29, 2008

Twitter-Nalia: A Cloud Burst is Forming

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Posted by Dorian Benkoil

I’ve been thinking a lot about Twitter, recently. (Twitter, in case you’re not in the thumbs-of-steel set, is a technology that allows people to send short bursts of text under a unique logon about anything they want.) Sometimes, it’s journalism -- an executive just said “this!” Other times, it’s banal musings about what someone -- even journalists from The New York Times -- are doing with their day: laundry, eating dinner, riding a bus.

A commenter on this blog poo-pooh’d Twitter, saying the audience was miniscule compared to blogs. Others have said Twitter won’t be around in a few years because there's no business model. I don’t think it matters if Twitter, itself, survives, what the business model is. What Twitter represents, though, will survive. There’s an information cloud forming. What if in the stadium when the Pope was talking, if you could have a few hundred or a few thousand people Twittering their observations on what was happening, and then somehow assemble them into a cohesive whole. You could get a more meaningful and perhaps more accurate read of what the crowd felt or the “mood” than any single journalist could provide, whether with camera, microphone or by writing.

In the earlier post, I suggested that If you’re going to Twitter for the benefit of others, you should do it intelligently, consider Twitter a medium, figure out how to do it intelligently, not waste their time. But maybe that’s not necessary. Blogs have lots of good information and tons of drek. The good comes through. As this cloud of micro-bursts of information forms, and more people link to and reply to the other bursts, ways to sort and sift and retrieve will -- I hope -- form. Useful information will start to coalesce around a whole. Artificial intelligence will -- again, I hope -- get better, good enough to sort and sift for me, and keep me from having to go through it all myself (but still allow me to do so when I want to spend a serendipitous 20 minutes or so).

There’s not only Twitter, but all the offshoots of Twitter or things that interrelate to it and all other kinds of information feeds -- FriendFeed, and Twirhl and Twitpic and Tumblr and Twitterfeed and more I’m forgetting -- all applications that let you decide what to read from whom and assemble them in one place and perhaps intercorrelate them, distribute or aggregate them as you wish.

In one way or another this all will survive, and inform how we relate and interrelate and handle information and relationships with each other, and commerce and information.

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May 27, 2008

News media need to give users serendipity and value added. Not the price of a gallon of gas.

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Posted by Ben Compaine

Most of what my colleagues and I write about in this space back in some way to the tsunami-scale scale changes overtaking the legacy media and the absence of a roadmap for what they should do. We can only track what seems to work for others, try to prognosticate the future (iffy beyond, say, six months), observe forces and trends at work, cajole and suggest.

There is, in short, much uncertainty surrounding where the business models for media are and should be headed.

One area that legacy media can control and should know something about is content. Newspapers, broadcasters, publishers of all stripes, have absolute control over their content. Newspaper publishers constantly need to ask themselves “What do consumers want when they subscribe or take $.50 (or $1.00) out of their purses/pockets to buy the publication. Broadcasters certainly ask, ‘Why should viewers tune us in?”

But I’m constantly amazed at their lack of insight and therefore the choices they make. And here I’m referring in particular to the broadly defined “news” segment of the media. Research shows that there has been a range of motivations that are involved in getting individuals to buy a newspaper or tune in a news program—or click to a Web site bookmark. One of the top motivating factors is the interest in learning what we do not know. What happened in the world while I slept? Who won the game last night? What is the weather forecast for tomorrow? What did my stocks close at? What does some “expert” think about a new movie or show? Surprise me!

What we don’t need the news media for is to be told what we already know. The Internet has, of course, made it possible for more people to know more of the answers to the above types of questions before they are available in print or even on a regularly scheduled broadcast. Still, there are many things we know even without the Internet. For example, most of use know if it is hot outside. Or wet or windy or cold. We look out the window or open the door. Anyone who drives a car knows the price of gasoline. Anyone who flies knows the airports are crowded and lines at Thanksgiving are long.

So where am I going with this rant? I’m astounded—and hopefully some of you are as well—at how the editors of news media shoot themselves in the foot everyday with the non-compelling nature of their many of their content decisions. For example, most days I turn on “American Morning” on CNN, even before the computer is fired up. And what do I hear, at length, each day lately? A business reporter, Ali Velchi, telling us the price of gasoline. “Pain at the pump” is the not so original refrain. And the usual “B” roll of someone filling up, with the obligatory quote from the woman in the street who is driving less and someone who will give up their “gas guzzler.” And the anchors commiserating over the latest record. And a reiteration of where Lundburg or AAA thinks the price is going in the “peak driving season.” Compelling stuff, no? Maybe the “Today Show” isn’t so lame.

Not long ago I was asked by a small chain of newspapers to spend a few days with their editors in a session to help them understand and strategize for the challenges facing them. They sent me a large stack of their newspapers so I could get a flavor for them. In the sample were issues from several of the papers with a variation of the headline “It’s Hot Out There.” Immediately I created in my head what this would say. By the third paragraph it would quote some gardener about the heat and how he is coping with it. And sure enough, in the first article I read I was both pleased and disappointed with the copy. There, in the third graph, was a quote from Pedro something, with the Generic Landscape Co. “Yeah, it’s hot. So we start really early and quit by two o’clock,” he explained. I mentally patted myself on the back. But there was more disappointment that the article was so very predictable.

However, the larger point is that, with both CNN and these newspapers (and many others that could be included) that these prominent “stories” were not about news. They were what anyone knew.

In this space I have recently been critical of The Wall Street Journal for a new editorial approach that has often reduced prominence of analysis and surprise in favor of featuring in many cases material that most readers would already know: A who-what-where-when accounting of an earthquake. A routine summary of the previous night’s primary results (and, with its early deadline, less timely that what was in the local newspaper). It is telling readers what many, if not most, could be expected to learn from other media they are likely to have seen.

The legacy “news” media cannot materially change the trend toward whatever is coming via technology. But they can slow their demise by concentrating on the content of their products. And they can enhance the position of their digital products as well by providing audiences with the serendipity factor and with a value added quality that is needed to have users buying, tuning or clicking to their products. That has been the not-so-secret sauce behind the strength of The New York Times, USA Today, Fox News and, until recently, The Wall Street Journal. Give people what they don’t know, not the current weather or yesterday’s price of a gallon of petrol.

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May 16, 2008

Making Money From Media When Copyright's Not Respected

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Posted by Dorian Benkoil

Shelly Palmer asks at JackMyers.com today how one can make money from content in a copyright free zone like China. He’s in Shenzen, the town that’s literally a subway ride a way from Hong Kong, and has gone from a pig- and farm town with dirt streets to a bustling metropolis in less than two decades. (I saw the tail end of the pig days. If you think New York changes quickly and has constant construction, you ain’t seen nothing; the changes are stunning.)

Here’s an answer: The content becomes an upsell for something else. Hard to justify making millions of dollars of material as a marketing play, but it’s done very successfully in multiple venues. Bloomberg, for example, almost gives away its news product -- and did, literally do so for years -- to help sell its proprietary stock and bond market terminals and information. Reuters, now part of Thomson, also gets a minority of its budget from news, which it sells on its own but also feed its proprietary terminals. For mediabistro.com, the editorial product gets paid membership and attracts ads, but it also helps attract users to the big kahunas: jobs and classes.

What, though, if you produce entertainment, TV shows or movies and the like? How can you make money from a drama that’s cost millions to make, and you want to sell, if everyone gets illicit digital copies? That’s a tougher one to answer. Perhaps, if ads are embedded, the ads are paid for even if the program is copied and distributed free. If you give the programming away, or make it tremendously cheap, the counterfeiters can’t outsell you. You can take a brand you’ve created and launch ancillary “products,” as Disney’s done with the Miley Cyrus concert tours (no way to counterfeit a live concert). Add enough value to a the paid experience through a controlled distribution channel that people will want to pay for those additions.

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May 15, 2008

CBS Buying CNET Makes Sense?

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Posted by Dorian Benkoil

CBS buying CNET might make sense financially and the chart they released (see bottom of post) showing the various properties makes a good case for "synergies" of adding unduplicated audience in various verticals. CBS Chief Les Moonves, in PaidContent interview, makes a good case for the assets and how they all fit.

It's the operational part -- integrating the two -- that will be a challenge. Very different cultures, even if CNET is one of the more traditional-style companies in its space.

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May 12, 2008

Twitter Journalism

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Posted by Dorian Benkoil

What do you think are/should be the rules of Twitter journalism?

A few folks have been using Twitter as a kind of live-blogging mechanism, so folks following a Twitter feed can read what a reporter has to say about an event or news scene as he/she types it in a handheld device. That can be perfectly valid, but it’s important -- as with any medium -- to consider the audience, and how they’re likely consuming what’s being provided.

A lot of the Twittering I’ve seen reads as if you have to be at the event to understand what was said -- you have to be so much an insider that you’re already on the inside. If that’s the case, what’s the point? To be pedantic about it, some questions:

Do your readers need more information? Should you give a full name of whom you’re talking about?

  • Shouldn’t you say specifics rather than just allude?
  • Can you sum up, or should you quote?
  • Yes, it’s only 140 characters, but as Mark Twain might have said: I wrote a full article because I didn’t have time to Twitter. Writing intelligently in 140-character bursts is a hard thing to do.

What else?

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May 2, 2008

Can less be more? Defining new media products by how they are used

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Posted by Ben Compaine

Sometimes less can be more. This is the implication of my colleague Dorian Benkoil’s thoughts here last week about how newspapers (and other legacy media) might position their Web-based content to optimize revenue over eyeballs. Special interest magazine publishers have long worked this way, charging far higher cost per thousand ad rates for Time Inc's Fortune for example, than for its People, as the former has more attractive demographics for many advertisers than the latter. So a far smaller circulation can bring in as much revenue and perhaps greater profit margins than more circulation and costs. This has been the economics behind many subject-focused cable TV channels as well.

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Here’s another way to look at more by subtraction. David Pogue, a New York Times tech columnist who I find entertaining and quite informative, had a column last month about why a product can be a success even with acknowledged flaws. Referring to Apple’s Mac Air he wrote:

…When your laptop has the thickness and feel of a legal pad and starts up with the speed of a PalmPilot, it ceases to be a traditional laptop. It becomes something you whip open and shut for quick lookups, something you check while you're standing in line or at the airline counter, something you can use in places where hauling open a regular laptop (and waiting for it) would just be too much hassle.

It's the same lesson I learned when I reviewed the Flip "camcorder" a couple weeks ago: if you change the shape and concept of something enough, it ceases to be that thing. It becomes a new thing, or a descendant of that earlier thing. But it's no longer the original thing, and you can't judge it on the same yardstick.

Lesson learned: Form—the products attributes—can create the function. Thus an entrepreneur can break out of a well-defined category (camcorder, laptop, cell phone) by changing some key characteristics—weight, time to boot up, capabilities—even a dramatic new price point.
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Does this insight provide any guidance for the media industry? Should the local newspaper continue trying to be a general interest publication even when online? Is it already something else, in which case it needs to be evaluated by a different metric (i.e., time spent, return visits) than what has been used in the past (i.e., hits or clicks or gross eyeballs or total page views)? Or, perhaps, should legacy media be creating new “things” based on the old? What is the media equivalent of the Mac Air or Flip camcorder: a product that is recognizable but, by changing—often removing—product attributes is used by consumers (and advertisers in this case) in new ways?

Experiments with short form videos—first popularized from the bottom up thanks to the YouTube platform—have now become mainstream with the traditional video programmers. Viacom purchased short film pioneer Atom Films in 2006. But most attention continues to be on finding outlets for conventional programming, such as NBC Universal/News Corp.’s Hulu.

If I had the answer I’d offer it (though probably not here—a guy’s got to feed his family, or in my case, start paying college tuition). But I think it is an area ripe for brainstorming and another round of informed trial and error.

Ready. Fire. Aim.

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April 29, 2008

Twitter and the Zeitgeist

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Posted by Dorian Benkoil

I’ve said (and perhaps blogged — who can remember) that while I find Twittering for its own sake inane, from a societal perspective utility will come when enough people Tweet that a cloud is created to monitor the zeitgeist. So, let’s say a few hundred, or thousand, people give their thoughts on the Pope from inside his talk at Yankee Stadium. Or a bunch of people from a disaster zone (this is not them asking for help — which is also valid — but rather getting an idea of the general tenor of a situation): panicked; need help; all’s fine; more food. And so on. Amalgamate them and we can start to get a sense of what folks think or feel, at least feel enough to Tweet.

Today, BuzzMachine pointed to Twisorti, which parses for emotive words like “love” or “believe” or “wish”. It’s a start of the kinds of intelligence that will become the semantic Web. Imagine if the application were smart enough to not only search for specific words, but look at Tweets in general, and see what trends and thoughts are emerging, in general. Cross-reference that with search or SMS messages … well, you get it; it becomes a read on “society” — or at least the society that’s using the technology. (And of course, if we want to put our marketing hats on, a way for brands to monitor messages, at some point.) Even better is if and when the cloud can include not just Tweets, but all the bursts from everywhere. Like, whatever becomes the main competitor to Twitter. (Because, as we noted earlier, Twitter has a problem that may hinder its survival.)

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April 23, 2008

Newspapers Aren't General Interest on the Web

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Posted by Dorian Benkoil

There’s been a debate on a Poynter Institute journalism discussion group about how to increase pageviews, bring in new traffic to news websites, to increase ad views, when newspapers are struggling to bring in digital revenues, and that inventory is topping out. My friend and mentor Vin Crosbie points out how numbers from the Newspaper Association of America show that even for the best of the best newspapers, users are coming only an average of once per week, and spending only five minutes per session. Newspapers, he says, are general interest publications.

Meanwhile, another participant, Amy Gahran, has asked why newspaper execs are limiting their vision to commoditized pageviews on websites. Shouldn’t they be thinking more about how to add ad revenues to feeds, mobile distribution, RSS, widgets and the like?

And I’ll add a third thought: Newspapers aren’t really a single general-interest publication, but rather -- in a digital age -- an amalgam of targeted niches. Sure, in print, it’s one branded publication that you hold in your hands and flip through as you’re interested. But on the Web, it’s a local sports “vertical,” a local business “vertical” and so on. While the general interest local news areas of the site will probably remain commoditized, the more targeted areas with a high interest and usership should be sold separately and at a higher CPM. If the frequency is as low as Vin says, that can be made a strength, by asking advertisers to understand they’re buying engaged targeted readership, not frequency or reach.

Similarly, AP announced its test of a mobile initiative to give more content and ad outlets for digital distribution. . That should make some folks in that discussion happy.

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April 21, 2008

Crovitz: Consumer Has it Over Business

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Posted by Dorian Benkoil

Former Wall Street Journal publisher Gordon Crovitz’ inaugural commentary for the paper today repeats a fair amount of what he told the Chicago School of Business last month : that James Rothschild was annoyed over how the telegraph leveled the information playing field (and that we tend to overestimate technology’s effect in the short-run, and underestimate it long-run. (Witness the initial hype over the Web at first, and how it’s now part of daily life with little fanfare.)

But a lot of what he said at the CSB speech -- a thoughtful analysis of today’s media landscape -- wasn’t in the column and bears repeating. One crucial point he made was that B2B information applications now often lag behind consumer ones. Consumer-focused products tend to have better interfaces and applications than the high-priced business and financial services ones. He calls this a “real challenge for the B2B industry, which has so far been less affected by the digital age than B2C.”

“Much of the innovation is based on the broad consumer market,” B2C rather than the B2B market, he says. This is a see change. It’s been a given that people pay handsomely for business-oriented information, and get real value from it. But Crovitz notes that financial professionals with high-priced terminals at their desks today will often turned to Yahoo Finance. This movement has big implications for B2B information providers.

Other points he makes:

* Subscription plus ad revenue “works very well” as a revenue model. (In other words, the WSJ is smart to have subscriptions and ads; new owners News Corp., of course, considered doing away with them.
* Software and information are more powerful together than separate. “Information and software are more closely linked and mutually dependent than ever before. Changes in each affect the other. “The great changes in computing power” have shifted the information industry, changes in information have affected software..
* Neither content nor distribution is king: the consumer is.

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April 3, 2008

The Price of Objectivity

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Posted by Dorian Benkoil

At the Brian Storm (of MediaStorm.org) Hearst Foundation New Media Lecture at Columbia J. school. Brian talks about the fallacy of objectivity, or at leas the fallacy of being unwilling to be an advocate, pointing to Darfur, and that it was extremely hard to produce a piece for the non-advocacy Council on Foreign Relations about what’s happening there. “I think Bashir is a bad person,” and should go, he says of the Sudanese leader.

“If you’re a journalist and you don’t have an agenda, you don’t have a pulse,” Brian says much later. Sometimes you have to push hard to get [an audience] to give a shit on the things they should care about,” whether its the Sudan, Rwanda, post-Katrina New Orleans or danger to elephants.

Fascinating to hear him toe this line, which must be anathema to many in these hallowed journalistic halls. Brian notes how when working at MSNBC he was not allowed, for example, to put music in documentary work -- something he does regularly now (and a question about which sparked the discussion).

“Ethics, I do have them,” he says, implicitly arguing that advocacy is actually a more ethical position.

Objectivity, I would argue, is damn near impossible. Where you point the camera, even how you frame the shot, let alone the quotes you choose or the point you make when writing, or what-not, are all choices. With a genuflection to Nanda Kumar of Baruch College (where I just guest lectured in his class) I ask: Is Google an objective search engine? No. Choices are made in how to write its algorithm.

Fairness is possible, and disclosure of ones’ biases helps achieve that aim. But objectivity? Ever seen Rashomon?

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March 20, 2008

The Freemium Business Model: Anything There for the Media?

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Posted by Ben Compaine

Have you heard about the “Freemium” business model? It’s a label offered by James Governor Jared Lukin in a “name-that-model” contest proposed almost exactly two years ago in a post at A VC by Fred Wilson, a partner in a New York venture capital firm.

Wilson looked at many of the more successful Web ventures and observed that what they had in common was a basic service that they offered for free and a step-up premium service that they charged for.

The basic voice over IP service Skype, for example, lets users call anyone anywhere for no cost, so long as both the caller and callee are at broadband-connected computers. However, if you really want to be able to call anyone anywhere—that is, to a land line or cell phone -- there are per minute charges. Want voice mail? Upgrade to Skype Pro.

A wonderful service I use called LogMeIn employs a similar approach. It gives me access to my desktop computer from any other computer, anywhere. A free version lets me see all my directories and files and transfer them to my remote laptop. The upgraded version actually displays the screen of my desktop, with access to any program or file, as though it was on my remote computer.

There are many other examples.

But for the Freemium model to work, Wilson observed there are other characteristics that demarcated the more successful implementations and the others:

• Ideally, they don’t require any downloads or plug ins to start. Lots of exceptions here, but it is a helpful goal.
• Support every browser with any material market share. There is no excuse these days to be FireFox or Safari challenged
• Make sure the service works on various flavors of Windows, OSX, and Linux.

In short, he says, eliminate all barriers to the initial customer acquisition.

But unlike 30 day free trials before having to pay, a true Freemium experience ensures that whatever the customer gets day one for free they are always going to get for free. Nothing is more irritating to a potential customer than a “bait and switch.”

If Freemium is such a great approach, why wasn’t The New York Times’ foray into this model more successful? It gave away a basic service and, with Times Select, offered a premium upgrade.

Part of the answer (there is sometimes but not usually a silver bullet) may be that the model is most likely to succeed when the customer implicitly understands why the paid service has to cost money. Free e-mail accounts that offer greater storage for a fee. Termination cost on other carriers networks in the Skype model is explicit justification. In the case of TimesSelect, it would be obvious to most readers that arbitrary withholding of access to some portions of content was not related to significant costs. It may have made some sense as a “value” play, yet it clearly did not work. “But if your free service is loved and you do a good job articulating the value that comes with the paid service, you can convert to paying users with good results,” concludes Wilson.

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The Freemium model was augmented one year later by another venture capitalist, Josh Kopelman. He has labeled his observation “The Penny Gap.” I recall meeting Kopelman when I was teaching at Temple University in Philadelphia. He had started Infonautics Corporation, the predecessor of today's High Beam Research, in the early Internet days. I assume from that he learned some lessons about offering a subscription service that gave users access to a wide range of magazines, journals, reference and newspaper material. (And that he was more successful with a subsequent venture, Half.com, acquired by eBay).

The Penny Gap says in essence that getting a user to go from free to any sort of payment, even a penny, is harder that getting a paying subscriber to pay more. Going from free to $1.00 is a much higher hurdle than from $1 to $2, even though the difference is the same. The Penny Gap is a disconnect with classical economic theory, which would hold that demand increases as the price decreases. As Kopelman illustrated in the accompany figure, getting users to make any financial commitment is the greater hurdle than the amount itself.

What does this say about the content-heavy online ventures of the legacy media business? In large measure it helps explain why they settled for the most part (well, except for The Wall Street Journal) on an advertiser supported Web model. From USA Today to Slate to The New York Times media sites have tried and failed to make a user pay model stick, despite offering some high grade content.

But by dissecting the successful non-media sites that have achieved a substantial user-pay component, could media firms find areas where they can truly find value added to justify a premium? I’m not optimistic. Two years ago I might have offered that a comprehensive ad-free video service could be sold at a premium. Recall CNN tried that with its Pipeline service, providing real time video streams and an archive of telecasts. It met many Freemium characteristics, including a presumption of additional cost for all the storage and bandwidth. Apparently Time Warner determined that more advertising revenue outweighed the subscription dollars. Hulu, the new NBC Universal-News Corporation joint venture, is all free, all the time. It has not made noises about offering paid-for premium content.

The bottom line is that as a generalization the media business may not get over the Penny Gap chasm. For those firms that have been on the electronic side, where advertiser supported has long been the total revenue stream, maintaining that model may be easiest to accept. For that segment of the print media that has been used to drawing at least some of its revenue from consumers, resigning itself to only advertising may be tougher. And perhaps a bit of a blow to its self-esteem.

Comments (6) + TrackBacks (0) | Category: Internet | Online | Revenue models | media industry

March 11, 2008

Why MagHound is Brilliant -- And Why It Won’t Work

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Posted by Dorian Benkoil

Time Inc’s attempt to launch MagHound, a “Netflix of magazines,” in September is a great idea, and on the face of it something that should succeed. What’s better than getting to choose the magazines you want every month, rather than being stuck with multiple subscriptions to mags that will sometimes be dogs, and sometimes have a story or two you’re really interested in? (I know I’m not the only one who’s subscribed to a magazine after figuring that it’s cheaper than buying three copies at the newsstand. I know I’m also not the only one who’ll forego subscriptions to avoid not having the 8 or 10 “dog” issues of a monthly pile up.) I have in the past tried to get friends to participate in a "magazine trading" circle, where we all subscribe to 1 or 2 mags, then swap and share, but it never worked.

So, on the surface, it seems a great idea to charge $4.95 for three on up to $9.95 for seven magazines per month. But there are a few of reasons MagHound won’t work upon launch -- and they have largely to do with how this isn’t like Netflix:

* MagHound won’t have all the most desirable magazines. At least one major publishing house hasn’t signed up, nor have a few of the lesser that nevertheless have desirable titles.
* Unlike Netflix, fulfillment won’t be in 1 or 2 days. It’s more likely weeks. And even longer when fulfillment is from a house other than Time. One reason to subscribe to something like this is because, say, you hear about a hot story in Vanity Fair or Foreign Policy, and you want to get the mag shipped to you pronto to read it. But those magazines may not be available, and the won’t get there while you still remember why you wanted them.
* For Time, it’s not as winning a model as for Netflix, because it doesn’t buy the magazine once and then get to use it time and again for the price of two stamps, plus logistics and handling. Plus, postage for a magazine is horribly expensive compared to the sublimely engineered DVD packages Netflix devised.

If people wanted digital editions or a Web site, mobile edition, whatever-- which Time might consider offering at a discount, or they would offer some other digital access -- for an all-you-can-eat price, it might make more sense. (Oh, wait, that was called AOL.) Or if print-on-demand could be handled on a mass-customization level, where magazines were printed and bound quickly (and I mean like TODAY) as they’re ordered... but helas.

In theory, I love the concept. Get any magazine I want, for one subscription price. I’d of course prefer even more to get whatever I want at the Chris Anderson price of “$0”. Or at least the immediate gratification of click and BLAM, it’s here. (Even Amazon doesn’t take a week.) I hope MagHound refines its model before September and gets closer to what people really want in 2008.

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February 7, 2008

Murdoch does not take Wall Street Journal to the right (place)

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Posted by Ben Compaine

When News Corp. first announced its intention to bid for Dow Jones, some critics moaned that Rupert Murdoch would impose his political ideology (presumably conservative) at the flagship Wall Street Journal. Jack Shafer at Slate, no knee-jerk Murdoch critic (“I genuinely admire the rotten old bastard”), nonetheless had his early list to be skeptical.

Rather than muck up a successful franchise that has outperformed the dismal newspaper industry metrics in advertising and circulation in recent years, my take at the time was why would he do more than invigorate management?

Well, I was wrong. Although there is no noticeable new slant ideologically, there has been a very visible change in editorial priorities. My own opinion is that they are taking the Journal 180 degree from where it should be.

For me (yes, I know, a sample of one), the attraction of the Journal was the unique front page: Distinctive both in physical layout and in content. It was clearly not my hometown Boston Globe—or your hometown whatever. I need not elaborate for anyone who has been a Journal reader.feb6_composite.JPG

While the Journal had moved away from the old six column layout, with most articles running one column down the front page, to a more conventional design with multi-column heads and less copy on page 1, the gist of the content was the same.

Now, many days I pick up the Globe and the Journal outside my door and I need to stare for a second to figure out which is which. Do I really need the Wednesday Journal to tell me about the vote tally from Tuesday’s primaries (and with an earlier deadline, less complete than the Globe). For that matter, what proportion of Journal readers even need the morning paper to inform them of the outcome? They got it from TV last night, from TV this morning, or online anytime.

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There was certainly room for improvement in the management of Dow Jones that News Corp. could provide. Fresh thinking can be introduced. As one who has been following the ups and, more lately, downs of the newspaper industry professionally for 35 years, the fresh air being blown across the newsroom of the Journal seems to be a cold wind rather than a crisp breeze.

Prove me wrong Rupert. It’s your money and legacy. But if I’m right, can I get the old Journal back?

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