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Dana Dana Blankenhorn has been a business journalist for over 25 years and has covered the online world professionally since 1985. He founded the "Interactive Age Daily" for CMP Media, and has written for the Chicago Tribune, Advertising Age, and dozens of other publications over the years.
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Moore’s Law defines the history of technology. It held that the number of circuits etched on a given piece of silicon could double every 18 months as far as its author, Intel co-founder Gordon Moore, could see. Moore’s Law has spawned constant revolutions since then, not just in computing but in communications, in science, in a host of areas. Moore’s Law applies to radios, and to optical fiber, but there are some areas where it doesn’t apply. In this blog we’ll take a daily look at new implications of Moore’s Law in real time, as it rolls forward to create our future.
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August 22, 2005

Not All HotSpot Advantages Obvious

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Posted by Dana Blankenhorn

Krystal.gifKrystal restaurants (think White Castle with mustard, Kumar) have finished a full year with their free WiFi hotspot program, and have decided to extend it to all 243 company-owned restaurants (as well as recommend it to their 180 franchises.)

The evidence of increased sales are anecdotal, but CIO David Reid told CMO Magazine he has already tracked a bottom-line advantage.

Previously, salespeople and managers had to find places to plug into phone lines or Ethernet connections to check e-mail or do other work, but now they can sit anywhere in the restaurants and conduct their work easily, he said. "We’re seeing huge gains in our own productivity and our communications. If the customers find it beneficial, then that’s just gravy."

Managerial efficiency and quicker time-to-market from a $100/unit investment that also carries PR and (possible) sales benefits?

Decisions don't get much easier than that.

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