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« Two Pieces on Moderating Community Spaces | Main | Robert Kaye: Social file-sharing »

February 12, 2004

danah boyd: ++good

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Posted by Clay Shirky

Seb has already posted on danah's notes from her etech talk, revenge of the user, so I'm not pointing to anything new here. I do want to say however, that it is a fantastic piece. Go read it now. Here's one little bit from a long, great set of observations and ideas
When technologies are built, the creators often have a very limited scope of desired and acceptable behavior. They build the systems aimed at the people who will abide by their desires. Often, their users don't have the same views about how the technology should be used. They use it differently. Creators get aggravated. They don't understand why users won't behave. The demand behavior. First, the creator messages the user, telling them that this isn't what is expected of them. Then, the creator starts carrying a heavier and heavier stick. This is called configuring the user. And y'know what... it doesn't work. [...] Yet, the more we try to force users into desired behavior, the less we pay attention to why they're doing what they're doing. Users are reacting the designs that creators choose. Why did people try to amass innumerable friends in Friendster? They wanted to see more of the network. In the early days, they wanted to be listed as one of the most popular people in others' networks. Friendster used to list this but they removed this feature when they realized how problematic it was. Yet, it came back in full force with Orkut where every list is based on popularity. Guess what? It came back with the same problem. The more popular someone is, the more others see them and try to link to them because one might assume that this person will take on friends or because other people recognize this person or because it seems like a way to meet more people. It doesn't get us any closer to having a social network that means something.

Comments (1) + TrackBacks (0) | Category: social software


COMMENTS

1. Gordon on February 13, 2004 4:34 AM writes...

Excellent point. Is there then an underlying discussion about why people want to be 'the most popular/the most linked'?? Is it the same reason that some people slavish monitor their referrer logs?

Is the internet pandering to the insecurities of many, offering 'easy' friendships, and 'virtual' social interaction, and is this a discussion for elsewhere (OK don't need to answer that last bit...)

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