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Stowe Boyd is a well-known media subversive, and an internationally recognized authority on real-time, collaborative and social technologies. His new blog is Message.

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Get Real
December 09, 2004
Vamsi Sistla On The Coming Convergence of IM and VoIPEmail This EntryPrint This Entry
Posted by Stowe Boyd

In a recent email alert, ABI Research argues that the size of the instant messaging market will lead to acquisition of Vonage by Microsoft, AOL, or Yahoo:

Vamsi Sistla
[pointer from Om Malik]

Millions of people use the big IM services. Some use their voice capabilities. But the experience is pretty horrible. You have to sit at a computer, use a microphone and speak loudly. And it goes over the public Internet, so quality is poor and security is suspect. Why aren't they doing anything about it? They have an established presence: why don't they buy out a Vonage, an Avaya or a Voiceglo, integrate their technology and start offering packages to existing and new subscribers? Isn't that a huge revenue opportunity for them?

Of course it is. On the other hand, AOL has fumbled its advantages with AIM so many times I have lost count: all they can think about is the on-going defection of AOL subscribers, and the use of AIM as a biollboard for advertising. Yahoo is similarly ambivalent about making money from IM is a businesslike way, and has retreated from the enterprise application of IM.

Microsoft, on the other hand, has designs to circumvent the traditional phone networks, just like Vonage is doing. That matchup seems made in heaven. We'll see, but Sistla may be onto something here.




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