Jennifer Rice
Andy Lark
Johnnie Moore
John Winsor
Johnnie Moore is a marketing consultant and facilitator based in London. As well as 20 years of marketing experience he's trained in psychotherapy, NLP and Improv. Find out more at his blog.
Andrew Lark's more than 18 years experience of all facets of marketing, branding, sales and communications spans technology, Internet, telecommunications and consumer sectors. There he has led award-winning programs and teams for brands such as Dell, Sony, SBC, IDSoftware, Nortel, Microsoft and Sun. He is a thought leader and innovator on the convergence of brands, communications and social networking technologies. Find out more at his blog.
Jennifer Rice is a strategist and evangelist for relationship-centric brands. She brings 15 years experience in brand strategy, customer insight and marketing communications, and has worked with companies such as Microsoft, Verizon, Alcatel and Corning. Her current passion is exploring how brands are being impacted by blogs and other social technologies. Her company blog is What's Your Brand Mantra?
John Winsor is the author of Beyond the Brand: Why Listening to the Right Customers is Essential to Winning in Business and the Founder/CEO of Radar Communications, a consumer-centric consultancy. You can find out more about him at Beyond the Brand.
Like David Burn at AdPulp, I agree with Michelle Miller's line on Costco:
According to an article in yesterday's New York Times, Costco puts Wal-Mart to shame in the arena of low pricing. They steadfastly hold to the rule that nothing shall be marked up more than 15% (compared with competitor's markup of 25% and more). They pay their employees an average of $17 per hour... 42% higher than Sam's Club... and have one of the best health plans in the industry.Costco's stock has risen more than 10% in the last year. Employee turnover rate is nearly non-existent. Sales revenue for June of 2005 is up 9% from the same period last year.
What does Wall Street have to say about this? If you can get their thumbs out of their mouths long enough to tell you, they wail that Joe is too generous. He just isn't shaving enough off the top for them to get their greedy little hands on. An analyst from Deutsche Bank whines, "it's better to be an employee or a customer than a shareholder." "They could probably get more money for a lot of items they sell," complains another analyst at ThinkEquity...
My God. A business that puts its employees and customers before the Almighty Profit does exist. Isn't it amazing that a simple thing like that would create cult-like customer loyalty and $40 billion in revenue... with almost no advertising?